Office365 – Self-Service – Password Reset

  1. Open browser and go to:

    Welcome to Office
  2. Click on ‘Can’t access my account’ then click Next

    Sign in
  3. Which type of account?  Choose Work or School and click Next

    Which type of account do you need help with?
  4. Enter your RTC student email username and then type in the verification characters below 
    (example of username:    Click Next

    Get back into your account
  5. At the following prompt, Click on ‘I forgot my password’, then click Next

    Get back into your account - why are you having trouble signing in?
  6. To Get back into your account, enter your authentication email or phone number when prompted:

    Get back into your account
  7. You will be sent a verification code.  Enter that code, then you will get prompted to enter a new password
    Type in your new password and confirm.  Click on Finish

    Get back into your account
    Note: You must choose a strong password that contains a minimum of 8 characters to a maximum of 16 characters. The password must contain a combination of uppercase and lowercase letters, and at least one number and one symbol
  8. You will receive confirmation that your password has been reset

    Get back into your account


Contact the Service Desk at Renton Technical College if you need assistance: or call 425-235-2500