College Technology Services (CTS) - Information Technology

RTC Student Account Password Update Effective August 19th, 2024.

College Technology Services (CTS) wants to share an important announcement about Student Account security.

Password requirements to login Renton Technical College (RTC) environment for Student Accounts are being updated.

CTS is required to maintain account security for all RTC accounts. Effective August 19th, 2024, the default password policy for the RTC student account will be updated to require a minimum of 13 characters, replacing the current 6 character configuration.  The password complexity is to contain at least three of the following four categories: uppercase characters (A through Z), lowercase characters (a through z), Base 10 digits (0 through 9), and non-alphabetic characters (such as !, $, #, %).  As a result, CTS will configure an updated RTC student account password policy.

Please kindly note, RTC student account passwords will “expire” and need to be changed every 120 days and will need to be 13 characters or more. Using phrases is a great way to help establish and remember a strong password.  Please use the reference link below for additional information.

Any student that logs into RTC resources (email, Canvas, RTC computer, etc.) on 8/19 or later will be prompted to change their password IF their password has not been changed in 120 days or more and does not meet the new password complexity standards.

Need Support with Technology?

Step-by-Step Video Tutorial: Learn How to Easily Change Your Password

Four ways to CTS/IT Help:

Web Form: https://servicedesk.rtc.edu (RTC Account login required)

For all matters, but specially password issues, it will be best to reach out via:

Phone: 425-235-2500

Email: servicedesk@rtc.edu​ ​

Live Chat: click button located bottom-right (available only during regular office hours)

Hours: Monday - Thursday 7:00 AM - 7:30 PM | Friday 7:00 AM - 5:00 PM

Onsite visits by appointment only, except during the following hours:

Tuesdays/Wednesdays/Thursdays from 9:30 a.m. to 11:00 a.m.

Office: J-311​

 

Welcome!

College Technology Services provides secure, reliable, integrated, and cost-effective technology solutions that align with instructional and administrative goals while delivering excellence in customer service. 

In support of our mission, we will:

  • Partner with the College constituencies to understand the Technology needs of the students, faculty, and staff.

  • Research, evaluate and implement new services and technologies to enhance the teaching​, learning and administrative experience

  • Provide leadership, guidance, and planning for the effective and strategic use of emerging technologies

 

Vision Statement

College Technology Services will be recognized as a high-performance team providing technology excellence that advances teaching, learning, research and student development in alignment with Renton Technical College’s mission and goals

 

Mission Statement

College Technology Services provides secure, reliable, integrated, and cost-effective technology solutions that align with instructional and administrative goals, while delivering excellence in customer service. 

In support of our mission, we will:

  • Partner with the College constituencies to understand the Technology needs of the students, faculty and staff.

  • Research, Evaluate and Implement new services and technologies to enhance the teaching, learning and administrative experience

  • Provide leadership, guidance and planning for the effective and strategic use of emerging technologies

  • Demonstrate technical and operational excellence through a commitment to professionalism and continuous quality improvement in delivering the services that are provided.

 

Core Values

Our core values drive and guide us as we serve the college community.   As members of CTS, we are committed to:

  • Collaboration: We are dedicated to a constructive, team-oriented environment, gathering varied perspectives, sharing knowledge, and building effective partnerships with key stakeholders.

  • Innovation: We encourage creative and critical thinking in the development of technology services and solutions.

  • People: We listen to, respect, and care for faculty, staff, students, and one another, both professionally and personally.

  • Service: We strive to provide excellent service by being consistent, agile, reliable, and accessible to all.

  • Transparency: We leverage open communications and thoughtful business processes to be accountable in our interactions and our work.

  • Continuous Improvement: We strive for operational excellence through the on-going development of the staff and provide technological professional development to the entire organization.