Office365 – Self-Service – Password Reset

1. Open browser and clear cache or open an In-Private/Incognito Window and go to:  https://www.office.com

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1. Click on ‘Can’t access my account’ then click Next

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1. Which type of account?  Choose Work or School and click Next

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1. Enter your RTC student email username and then type in the verification characters below 
   (example of username:  mbbaker@student.rtc.edu)    Click Next

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1. At the following prompt, Click on ‘I forgot my password’, then click Next

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1. To Get back into your account, enter your authentication email or phone number when prompted:

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1. You will be sent a verification code.  Enter that code, then you will get prompted to enter a new password
   Type in your new password and confirm.  Click on Finish

   
   Note: Passwords must contain characters from at least three of the following four categories: English uppercase characters (A through Z), English lowercase characters (a through z), Base 10 digits (0 through 9), and non-alphabetic characters (such as !, $, #, %).

1. You will receive confirmation that your password has been reset

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Contact the Service Desk at Renton Technical College if you need assistance: ServiceDesk@rtc.edu or call 425-235-2500